Once you first start TixSimple’s Checkin app, regardless on which device you are using it, you will be welcomed by a screen which will require of you to enter two parameters:
1. URL of your TixSimple installation which has to be in the form of https://www.your-domain-name.com or https://your-domain-name.tixsimple.com. Important thing to know is that http:// or https:// prefix is MANDATORY since it may lead an app to crash if the URL is entered without it.
2. Next field will require of you to enter an API Key associated with the event you want to use the app for check-in. API key has to be previously created which is done here.
After you have entered the correct information, tap Sign In and if everything is correct and your smartphone has internet connection, the app will sync with the data on your TixSimple powered website and you should get the Stats screen informing how many tickets are sold and how many are checked in like shown on the picture below:
Ticket Scanning is done by tapping the camera button on the bottom and pointing a camera of your smartphone to a QR code on the ticket. If the code on the ticket is valid, the app will respond like shown on the picture below:
Right after the confirmation that the checkin was successful, when tapped on OK, camera view will be entered again to enable you checking the next attendee.
Now, if you have difficulties checking in attendees using this method, you still doing it manually by entering the List view from the app’s menu.
So, in this list you can manually search an attendee by his/her name name and/or order ID. When tapped on the name, you will be offered to check the attendee without scanning a ticket.